FirstBank Nigeria recently launched its Premium Lounge,
an exclusive location within some of its branches that offers ultimate
customer experience, priority services, comfort, security, luxury as
well as access to financial advisory services to customers.
Carved out of select existing branches
in Lagos and Abuja, FirstBank’s Premium Lounge is an exclusive location
for privileged banking.
The lounge services are extended to
customers by invitation only. Qualified customers will be invited by
their relationship managers and then a premium card with which the
customer can gain access to the Lounge will be issued to them.
In Lagos, the Premium Lounge is
available in three branches – Niger House Branch, Ikeja Industrial
Estate and Lekki Phase 1 Branch. In Abuja, it is available in the Abuja
Main Branch in Coomasie House, Asokoro and Maitama Branch. Other
locations will be opened soon.
The launch kicked off at the same time in all the 6 branches mentioned above.
According to the Head Marketing and Corporate Communications, FirstBank, Folake Ani-Mumuney, “At
the FirstBank Premium Lounge, each premium customer receives a
personalized financial service that comes from understanding the
customer’s personal needs. The lounges are specially designed to include
online banking facilities which ensure that customers have private and
uninterrupted access to their bank accounts within the bank’s premises.”
“The lounge comprises a large
seating area with leather sofas, private meeting room/office with Wi-Fi
hotspot for premium customers to stay connected to other businesses
while enjoying the ease of priority service. A designated relationship
manager is always available to attend to queries, resolve complaints and
provide services required at all times. Premium customers also receive
priority in branch cash deposits and withdrawals, instant issuance of
ATM cards, provision of account statements as well as other value-added
services provided by the Bank. When in branches that do not have the
premium lounges, privileged customers can enjoy these services by simply
showing their Premium Access Cards- the power of the card.“
View photos from the launch in different branches:Niger House Branch Lagos Island
Group
Managing Director, FirstBank Ltd. Bisi Onasanya cutting the tape to
officially launch the FirstBank Premium Banking Lounge. He is flanked by
premium banking customers Chairman, Reckitt Benckiser, Olu Falomo;
Managing Director/ Chief Executive Officer, Eurocomm Securities Limited,
Uchenna Ogbu; Tunji Oni of Shell Nigeria; Oluwaranti Ademowo, wife of
Archbishop of Lagos and Venerable Reverend Segun Ladende representing
the Archbishop of Lagos
Representing
the Archbishop of Lagos, Venerable Reverend Segun Ladende; Group
Managing Director, FirstBank Ltd. Bisi Onasanya, Chairman Reckitt
Benckiser, Chief Olu Falomo and Managing Director/Chief Executive
Officer, Eurocomm Securities Limited, Uchenna Ogbu during the official
launch of FirstBank Premium Banking Lounge
FirstBank
Premium Banking Customer Col. Sam Dare (rtd) cutting the tape to launch
the FirstBank Premium Banking Lounge flanked by the Group Head Retail
Banking Lagos Island; Tunde Owolabi & Bola Caroline Napodia on his
left and Business Development Manager FirstBank, Emeka Nwanya and staff
of FirstBank on his right.
FirstBank Premium Banking Customer Florence Lad – Ojomo & Group Head Retail Banking Lagos Island Tunde Owolabi
Group
Head Retail Banking, Lagos Mainland, Seyi Oyefeso addressing Premium
Customers from left: Oluwatoyin Soars & S.B. Taiwo
Group
Head Retail Banking, Lagos Mainland, Seyi Oyefeso addressing Premium
Customers from left: Festus Kwode, S.B. Taiwo & Grace Bamigboye
FirstBank
Premium Banking Customer Adamu Gurai A. flanked by left FirstBank
Premium Banking Lounge Relationship Manager, Mohammed L. Yahya &
Abdulkarim Abubakar
FirstBank
Premium Banking Customer Umaru Garuba flanked on his left by Group head
Retail Banking Abuja , Shehu Aliyu and Relationship Manager Zainab
Ibrahim Kokobili
FirstBank Premium Banking Lounge Relationship Manager Habeebat Mustapha attending to a Premium Banking Customer
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